Support

 

We are regularly adding training videos and many FAQs to our members Help Desk Library.

Please log on to web-books.zendesk.com/hc/en-us for access to the members Help Desk Library or lodge a ticket if you need further help.

Explore our general FAQs below.

About Web Books

What is Web Books?

Web Books is a digital communication and marketing tool that allows you to 'shrink wrap' all of your marketing content into one live, online document.

It is the most customisable digital document platform on the market, allowing you to use a range of ready-made templates or to create your own digital marketing material from scratch using a comprehensive suite of stylish components.

How much work is needed in the design process?

Your custom Web Books system is branded to you or your organisation upon purchase. Templates are professionally designed so you only need to input your content to generate high quality, stylish digital documents.

Where can I learn to make a Web Book?

Web Books users all receive the 'How to Build a Web Book' Web Book placed within their system upon receiving their login details. Furthermore, as part of your investment, you will also receive 1 hour of personal, online training with one of our Web Books experts as well as ongoing support.

Am I able to push data from my CRM to a Web Books system?

Integrated with the most popular CRMs, some of our most recent enhancements to the Web Books platform include

  • CoreLogic
  • Agentpoint
  • Agentbox
  • CoreWeb
  • EagleCRM
  • Rex
  • Inspect Real Estate
  • PropertySuite
  • Pricefinder

and many other popular CRM’s.

Our range of integrations are growing. If there are specific integrations that would assist you, please let us know.

As the original digital document platform for the real estate industry, we are passionate about ensuring we provide the best features and greatest value to our Web Books community.

 

How do I send Web Books to people?

Each Web Book created has an individual URL (web address). This means anybody with an internet connection can access your Web Book either publicly or via a password. You may send your live Web Book URL via e-mail or SMS, upload it to your social media page or promote it on your website.

Are Web Books mobile responsive?

Yes, the Web Books you create are completely mobile responsive. Regardless of whether you view a Web Book on a desktop, tablet or smart phone, the display will automatically adjust to suit whatever device is being used.

Do Web Book links expire?

Web Books links do not expire. If you no longer require a particular Web Book, you can manually delete it.

Do I need to download any software to create and use Web Books?

No, Web Books is 100% online. All that you are required to have is a live internet connection. All your purchased templates and created Web Books are hosted on our servers within Australia meaning you can access any digital document within your system from any device, from any location.

Account Management

Can I change the branding of my Web Book?

Yes you can!

Web Books is completely customisable, for a full re-brand or for changing your colour scheme of fonts.

Please contact Web Book Support via [email protected] to organise your changes. 

How many Web Books can I build?

Our standard Web Book Version 2 plans will allow you to create up to 1000 Web Books using any of the templates in your account. 

Once you reach the limit please contact Web Book Support via [email protected] to discuss purchasing additional space for your system.

Can my sales team have their own login and secure access to Web Books?

Our standard Web Book Version 2 plans will allow you to invite up to 20 team members per account (including the Team owner account). Each team member will have their own secure login and personal listing of Web Books. The team owner may view all Web Books across the account.

Editing Web Books

Once I create a Web Book is this final, or can I update it?

Web Books is completely live and customisable. Once your Web Book link goes live, you are able to update and change as you see fit. The changes you make are instantly implemented with no need to re-send the link.

SMS

What is SMS Marketing?

SMS Marketing allows for an automatic response to an incoming SMS, using Keywords to determine what the output should be. this technology allows for the delivery of information directly to your customer via their Phone, this information can include, but is not limtied to: property specifications, Market Reports or a link to your Web Book.
this technology also allows for the collection of the phone numbers of interested parties, for followup.

I have heard a lot about SMS Marketing. Where does Web Books fit in with this?

On our Web Books platform you can manage both content delivery and SMS Marketing, Web Books offers built in tools for creating and managing outgoing SMS information and Keywords. Included with these tools is the ability to monitor link trafic to your Web Book from Social Media Platforms, you can also shorten your Links using our built-in URL shortening technology.